Terms & Conditions


Tailored Ticketing Pty Ltd ABN 79 616 577 434 at 1/661-663 Nepean Hwy, Brighton East, VIC, 3187 Australia (“Tailored Ticketing”)

All tickets for the use of the facilities at The Eventare sold by the Operator. Only the member or event attendees and the Operator are entering into an agreement regarding the event or membership. Tailored Ticketing acts as a sales agent and intermediary for the Operator by order and for account of the Operator. It is the Operators’ duty to advise and instruct attendees/members of their eventually existing right of objection according to the legal guidelines.


The following terms and conditions apply to all attendees and users (You) of the facilities at The Tailored Ticketing(Event)

By entering the Event and signing this form, You are deemed to have agreed to these terms and conditions with Tailored Ticketing Pty Ltd ABN 79616577434 (Operator), the operator of the Event.

You acknowledge that ice skating is dangerous and involve a significant degree of physical exertion and risk. You also acknowledge that the facilities at Event may be unsupervised and that You participate in these activates at Your own risk and are responsible for Your own safety. If You do not currently undertake regular physical activity, You should seek medical advice before entering the Event.

You agree that the Operator and its related bodies corporate will not be liable to compensate You or persons in your care for death or personal injury (as defined in theAustralian Consumer Law and Fair Trading Act 2012 (Vic).

All minors (under 18 years of age) must be accompanied by and supervised by an adult at all times. The accompanying adult must sign this form on behalf of the minor under their supervision and agree the above exclusion of liability and to indemnify the Operator and its related bodies corporate against liability for death or person injury of You or persons in your care.

The exclusion of liability and indemnity set out above will not apply where the Operator or its related bodies corporate has been grossly negligent as set out in the note below.


Under the Australian Consumer Law (Victoria), several statutory guarantees apply to the supply of certain goods and services. These guarantees mean that the supplier named on this form is required to ensure that the recreational services it supplies to you-

  • are rendered with due care and skill; and
  • are reasonably fit for any purpose which you, either expressly or by implication, make known to the supplier; and
  • might reasonably be expected to achieve any result you have made known to the supplier.

Under section 22 of the Australian Consumer Law and Fair Trading Act 2012, the supplier is entitled to ask you to agree that these statutory guarantees do not apply to you. If you enter the Event and sign this form, you will be agreeing that your rights to sue the supplier under the Australian Consumer Law and Fair Trading Act 2012 if you are killed or injured because the services provided were not in accordance with these guarantees, are excluded, restricted or modified in the way set out in this form.

Note: The change to your rights, as set out in this form, does not apply if your death or injury is due to gross negligence on the supplier's part. Gross negligence, in relation to an act or omission, means doing the act or omitting to do an act with reckless disregard, with or without consciousness, for the consequences of the act or omission. See regulation 5 of the Australian Consumer Law and Fair Trading Regulations 2012 and section 22(3)(b) of the Australian Consumer Law and Fair Trading Act 2012.

You consent to the Operator photographing or filming You, or any minor or dependant accompanied by You, when at the Event, for use for promotional purposes, including television, film, internet and all other forms of media, recording or reproduction, without any entitlement for any compensation or financial payment.

You must comply with all signs or other directions of the Operator. Your access to the Event may be denied at the absolute discretion of the Operator for non-compliance of the following requirements or for reckless or careless conduct:

1.   Skaters must not be under the influence of drugs or alcohol. You may be tested before entering the Ice rink.

2.   All belongings are the Your own responsibility. Whilst lockers are provided, the Operator does not take any responsibility for personal belongings i.e. Shoes, bags, jackets, phones, wallets etc

3.   All skaters are advised to wear protective equipment including helmet, knee pads, wrist & elbow protection.

4.   All Patrons must wear ice skates on the ice at all times – i.e. No walking in shoes

5.   Please skate in direction of arrows

6.   No Pushing

7.   No pets allowed on the ice

8.   No Speed or dangerous skating

9.   No carrying of children on the ice

10.   No chasing or playing tag on the ice

11.   No throwing or spraying of ice.

12.   No digging holes or damaging of the ice or barriers

13.   No sitting on the barriers

14.   No Bare Feet

15.   No Food, No Drinks, No Texting, No Smoking, No Video Games to be used whilst on the ice

16.   No offensive or abusive language

17.   Please be courteous and respectful of all patrons and staff

18.   The ice surface may be uneven or wet depending on the weather, as such caution must be exercised.

19.   You must obey the instructions and directions of Event staff

20.   Patrons disobeying the instructions of Event staff and/or posted signs will be asked to leavethe ice rink.

Refund Policy:

1. No refunds or exchanges on any ticket except as required by and/or specified by the Entertainment Industry Code of Fair Practice. Incorrect purchases are NOT guaranteed a refund and are at the discretion of the promoter.

2. You can make changes to your ticket booking up to 48 hours before your session is scheduled. Any time after this changes cannot be made and refunds are not available.

Delivery Instructions

1. You can print your ticket once your card has been successfully charged. Also ticket will be emailed to the email address specified during booking as a URL(link). You can also print your ticket at any time from the "My Account" menu. If you are unable to print your ticket(s) or do not receive your ticket(s) please bring photo ID and the credit card used to purchase the ticket to the event entry gate. The Event staff members can then look up your booking from your details.

2. At the point of entry, the ticket presented must match the FULL NAME specified in the booking history and you will be asked to present a current matching driver's license, "RTA Proof of Age" card or Passport that matches this information.

3. If you agree to purchase tickets under these conditions, you can then purchase up to 20 tickets using your credit card, multiple transactions by the same customer may be cancelled at the discretion of the promoter.

4. Each ticket attracts a booking fee, which are inclusive of GST. We accept MasterCard and VISA.

5. The Organiser reserves the right to withdraw, reschedule or substitute artists and/or vary advertised prices, event times and inclusions without notice. The Organiser reserves the right of admission.

6. Should the event be cancelled or rescheduled, Tailored Ticketing will contact and inform customers.

7. It is a condition of sale that tickets may not be offered for re-sale on 3rd party websites such as Ebay or Gumtree. Tickets may not be resold or offered for resale at a premium (including online auction sites) or used for advertising, promotion or other commercial purposes. If a ticket is used in breach of these conditions, it may be cancelled without refund and the bearer of the ticket may be refused admission.

8. Tickets are processed by Tailored Ticketing on behalf of the Organiser. Tailored Ticketing is in no way associated or involved in the operation of the event.

9. All tickets and products are priced in Australian dollars.

By purchasing a ticket online, I acknowledge and accept the above terms and conditions. A copy of this waiver is required to be signed on arrival to The Tailored Ticketing prior to accessing the ice.